TO BE POLITE on the phone

Watch this video and take the quizz.  this video is about some basic conversations using the phone

Now watch also this video about polite frases to use with customers

practicas 1

Prácticas.  Invitado: Athletic director: Darren

Remember:
1. identify yourself
2. I have.... from...
3. He/she wants
4.  Somebody is on the list / or somebody is not on the list