Friday, October 14, 2016

TO BE POLITE on the phone

Watch this video and take the quizz.  this video is about some basic conversations using the phone


Now watch also this video about polite frases to use with customers


Tuesday, October 11, 2016

practicas 1

Prácticas.  Invitado: Athletic director: Darren







Remember:
1. identify yourself
2. I have.... from...
3. He/she wants
4.  Somebody is on the list / or somebody is not on the list